Frequently asked questions
Parts
Are the photos of the actual part?+
Yes. Every listing is one specific part with its own inventory number, photographed in our yard. The part in the photos is the part you receive.
How do I know a part fits my truck?+
Match the part number first — it's on every listing where we have it. Donor truck details and the VIN help too. If you're not sure, call us with your VIN before you buy and we'll check.
Why is there only one of each part?+
These are used parts pulled from trucks, so each one is unique. When it's sold, it's gone — but the listing stays online marked Sold, with similar parts we have in stock.
What is a core charge?+
Some parts carry a refundable deposit called a core charge. Send your old part back within 30 days in rebuildable condition and we refund the core charge. It's shown separately on the listing and in your order.
Orders and shipping
Why doesn't checkout show a freight price?+
Freight prices depend on the destination, the pallet and the services you need, so we quote them by hand. You pay for the parts at checkout and get a freight quote by email within one business day. The parts ship once the quote is paid.
Can freight be delivered to my house?+
Standard freight goes to businesses with a dock or forklift. Residential delivery with a liftgate is possible at extra cost — call us to arrange it.
Can I pick up my part?+
Yes, at both of our yards: Lake Bluff (our main yard) and Bartlett, Illinois. You pick up at the yard where the part is — it's shown on every listing. Choose Pick up in your cart and there's no shipping charge, then bring your order number and a photo ID to that yard.
Someone else bought the part while I was checking out. How?+
Parts are reserved for 30 minutes from the moment a buyer continues to payment. If another buyer got there first, the part shows as Reserved and you'll be told before you pay. If they don't finish paying, it comes back on sale.
Payment
What payment methods do you take?+
Major credit and debit cards, Apple Pay, Google Pay and ACH bank transfer, all through Stripe.
Do you charge sales tax?+
Yes. Sales tax is calculated at payment — at the delivery address for shipped parts, and at the yard's address when you pick up. An order that mixes shipped and picked-up parts is taxed at the delivery address.
Returns and warranty
What if the part isn't as described?+
Call us within 30 days of delivery. If the part doesn't match its listing, we refund it in full including shipping and cover the return. See the Return & Warranty Policy for details.
Is there a warranty on used parts?+
Yes — 30 days. Engines, transmissions and differentials sold as tested or running are covered against internal mechanical failure; other parts are covered to work as described. Labor isn't covered.